Pedals and Paddles

Terms, Policies and Procedures

 

Fiberglass Kayak RatesTerms, Policies and Procedures:

Each kayak rental comes with kayak, paddle & spare paddle, Canadian Coast Guard approved lifejacket with whistle, spray skirt, paddle float, pump and throw-line. Laminated map of Sechelt Inlet.

Canoe rental includes – canoe, 2 paddles & spare, 2 lifejackets, bailer and throw-line. Additional lifejackets and paddles available at $10.00/day

Paddle Boards come with a leash, PFD and whistle and one SUP paddle.

All our staff taking customers out for tours are fully certified. Kayak guides will have appropriate level certification from SKGABC, will possess a First Aid certification (and carry a kit), a VHF radio certification (and carry one), and pass a Criminal Record Check. They are all also super friendly and fun.

Cancelation Policies for Rentals and Tours:  

At Pedals & Paddles Adventure Sports, we are made up of real people who understand that life sometimes gets in the way of the best laid plans.  Please read and understand these policies so that we can provide you and all our customers with a top-quality customer experience.   

When reserved, Pedals & Paddles hold the space and equipment for your adventure and begin planning for it, ensuring staff, supplies and equipment will be available.  You will be holding limited spaces and equipment that may sell out. 

When taking a tour or rental reservation from May long weekend to September 15th, Pedals & Paddles Adventure Sports requires a credit card # to hold the reservation. Information we will ask is:
Card #
Expiration date
3 digit security code on the back
postal code for the mailing address for the card
name on the card
cell#
email address (to send confirmation – we never sell our customer list).

Cancellation Policy: 

Groups of 6 or more, tours and long weekend bookings require 7 days notice for no charge cancellations. Less than 48 hours 100% is charged. Less  than 57days and more than 48 hours 50% is charged to credit card.

All other rentals require a minimum 72 hours notice of cancellation for no charge. A 25% administrative fee (min $25 per boat) will be retained for cancellations within 72 hours of the reservation date. Less than 24 hours %100 is charged.

IMG_0887Remember, there is no such thing as bad weather, just bad gear. We have many cancellations when the forecast is for rain or showers, then we end up having  a nice day, or perhaps a short shower. Sunshine Coast has much less rain than Vancouver and the North Shore. When Pedals & Paddles takes a reservation, the kayak is held for you and nobody else. We often find ourselves turning potential customers away due to full reservations, then a bad (and often wrong) forecast results in many last minute cancellations, and we are left with kayaks on the rack. Many outdoors people do have the correct gear and will continue with an adventure no matter the forecast.

All participants of rentals and tours must sign a Liability Waiver which you can download here.

For Youth groups the link to the Parental Consent PDF is here.

Launching Privileges:  Sorry, we are unable to accommodate launching and parking for private kayaks and canoes, unless part of your party is renting from Pedals & Paddles. One car and up to 2 kayaks or canoes can launch and park for $10  providing the parties leave and return together. There is a good public access beach just North of us, or Tillicum Bay Marina. Please feel free to come and ask for local advise and knowledge.

Privacy Policy:

Pedals & Paddles Adventure Sports is committed to providing our clients with exceptional service and providing this service involves the collection, use and disclosure of some personal information about our clients. Protecting our clients’ personal information is one of our highest priorities.

We respect our clients’ privacy and safeguard their personal information, we commit to protecting personal information as per British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.

We will inform our clients of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.

This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting clients’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’ personal information and allowing our clients to request access to, and correction of, their personal information.

A detailed copy of our Privacy Policy may be requested by contacting our Privacy Officer.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Use of the Contact Us form is solely used to provide us your contact information so that we may respond to your query and is not retained for any other purpose.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We will not use or disclose client personal information for any additional purpose unless we obtain consent to do so.

We will not sell client lists or personal information to other parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

The Privacy Officer or designated individual is responsible for ensuring Pedals & Paddles Adventure Sports’ compliance with this policy and the Personal Information Protection Act. Any complaints, concerns or questions regarding Pedals & Paddles Adventure Sports’ compliance should be made by writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the client may also write to the Information and Privacy Commissioner of British Columbia.
Contact information for Pedals & Paddles Adventure Sports Privacy Officer or designated individual:
info@pedalspaddles.com or mail to:
Privacy Officer c/o Pedals & Paddles Adventure Sports
P.O. Box 1247, Sechelt BC V0N 3A0

How we protect your data

We are committed to ensuring the security of client personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. We use appropriate security measures when destroying clients personal information such as shredding documents and/or deleting electronically stored information.

What data breach procedures we have in place

The importance of our systems and data can not be overstated. The responsibility for ensuring the integrity of our systems and the safety of our clients and company data is everyone’s responsibility. The Incident Response Plan is to be implemented every time a suspected Incident has occurred and is to be thoroughly investigated.

What third parties we receive data from

We do not receive any third party data.

What automated decision making and/or profiling we do with user data

We do not use automated decision making and/or profiling of user data.

Industry regulatory disclosure requirements

Pedals & Paddles Adventure Sports is subject to and complies with British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.